(251) 675-1257

5502 Old Highway 43, Satsuma, AL 36572

7:30AM until 4:30PM Monday - Friday

New Online Payment Portal

The Satsuma Water and Sewer Board is constantly evolving and finding ways to improve your experience as a customer.  One of those ways is the convenience of paying your bill online.  Paying your bill online is not only convenient, but it saves you time by not having to wait in line and a stamp by not having to mail in your payment.  To continue to improve the online bill pay experience, we have changed services and it will look a bit different.  You will still access online bill pay the same as before.  Simply click on the Pay Now button on the home page (as shown below):

Previously, this would take you to the following page to login and pay:

Starting today (January 27th, 2021), you will be directed to this page instead:

If you have bookmarked the old link for easy access to the payment portal, you will need to update that bookmark to the following:


The new system will require you to create a new account if you wish to view your amount due, store payment methods, and view past bills/payments. You also have the option to make a one-time payment. Simply click the Pay Now button on the payment portal screen on the left-hand side as shown below:

(note that you will have to enter the amount due from your paper bill if you choose to pay without logging in)

If you wish to create an account, you will need your customer number and four digit PIN that is found on your bill. Once you have this information, click on the Sign Up Now! button on the page and enter the required information:

Once you have entered all of the required information, click the Create My Account button at the bottom:

After completing the sign up process, you should be automatically logged in the first time. Once there, click on the Pay Now button on the left-hand side of the screen to pay your current bill:

You can do other things such as setup auto pay, view payment history, add payment methods so you can make a payment with a single click, as well as sign up for payment reminders so you don’t forget to pay your bill on time.

If are not comfortable using either one of those methods, you can always call the toll-free number to make a payment over the phone (1-866-907-7085).

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