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Customer Information 

Satsuma Water and Sewer Office Hours are from 7:30 a.m. until 4:30 p.m Monday to Thursday and 7:30 a.m. until 11:30 p.m. on Fridays.

Office Closing

Satsuma Water and Sewer offices will be closed on the following Holidays during 2014 and 2015: 

Veteran's Day November 11, 2016

Thanksgiving November 24 & 25 2016

Christmas December 23 & 26 2016

New Year Holiday  December 30, 2016 & January 2, 2017

Martin Luther King January 16, 2017

Good Friday April 14, 2017

Memorial Day May 29, 2017

Independence Day July 4, 2017

Labor Day September 4, 2017

Contact Us If you have any questions that aren't answered on this web site, please feel free to contact us anytime. Call us at (251) 675-1257, e-mail us at mailto:bmccrory@satsumawater.com or use the Contact link located on this website. You may also complete the survey form located on this website.

WATER BILLS

WATER BILLS ARE MAILED ON THE 1ST OF EACH MONTH AND ARE DUE UPON RECEIPT. A 10% LATE FEE IS ADDED ON THE 16TH AND CUT OFF IS ON THE 21ST. FAILURE TO RECEIVE YOUR BILL FROM THE POST OFFICE DOES NOT RELIEVE YOU OF YOUR PAYMENT OBLIGATION.

 

FIRE DONATION

THERE IS A VOLUNTARY $1.00 FIRE DONATION FEE INCLUDED ON THE WATER BILL UNLESS YOU CHOOSE TO DEDUCT FROM PAYMENT.

 

GARBAGE SERVICE

A GARBAGE FEE OF $20.50 A MONTH IS INCLUDED ON YOUR WATER BILL. ANY QUESTIONS OR COMPLAINTS PERTAINING TO GARBAGE CALL CITY HALL AT 675-1440

 

GARBAGE PICK UP IS TWICE A WEEK.

 

SCHEDULE: WEST SIDE OF HIGHWAY 43 TUESDAY/FRIDAY

 

EAST SIDE SOUTH OF ORANGE AVE TUESDAY/FRIDAY

 

EAST SIDE NORTH OF ORANGE AVE MONDAY/THUR

 

LEAF/LIMB- PICK UP SERVICE CURB SIDE - 675-1440 FOR SCHEDULE

 

OTHER SERVICE INFO.

MEDIACOM OFFICE IS LOCATED AT 5807 A HWY 43 NORTH

ALABAMA POWER IS LOCATED AT 1100 INDUSTRIAL PKWY, SARALAND

MOBILE GAS IS LOCATED AT 2828 DAUPHIN ST, MOBILE

 

 

BREAK LEAK ADJUSTMENT POLICY: A ONE TIME CREDIT WILL BE ALLOWED WITHIN A 12 MONTH PERIOD IF THE CUSTOMER CAN DEMONSTRATE THAT THE EXCESSIVE WATER DID NOT ENTER THE SEWER SYSTEM. WE CAN NOT ADJUST WATER USAGE; WE CAN ONLY ADJUST THE SEWER USAGE OF YOUR BILL. THE CUSTOMER MUST REQUEST ABATEMENT IN WRITING WITHIN 60 DAYS OF THE DATE OF THE EXCESSIVE BILL. YOU MUST PROVIDE A RECEIPT OF REPAIRS OR PARTS USED TO BE CONSIDERED FOR A LEAK ADJUSTMENT SEWER CREDIT.




 
 


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