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Customer Information 

 

 

Satsuma Water and Sewer Office Hours are from 7:30 a.m. until 4:30 p.m Monday to Thursday and 7:30 a.m. until 11:30 p.m. on Fridays.

 

 

Office Closing

 

 

Satsuma Water and Sewer offices will be closed on the following Holidays during 2014 and 2015: 

 

 

Veteran's Day November 10, 2017

Thanksgiving  November 23 & 24, 2017  

Christmas December 25 & 26 2016 

New Year Holiday  January 1 & 2, 2018 

Martin Luther King January 15, 2017 

Good Friday March 30, 2018 

Memorial Day May 28, 2018 

Independence Day July 4, 2018

Labor Day  September 3, 2018

 

 

Contact Us If you have any questions that aren't answered on this web site, please feel free to contact us anytime. Call us at (251) 675-1257, e-mail us at mailto:bmccrory@satsumawater.com or use the Contact link located on this website. You may also complete the survey form located on this website.

 

 

WATER BILLS

 

 

WATER BILLS ARE MAILED ON THE 1ST OF EACH MONTH AND ARE DUE UPON RECEIPT. A 10% LATE FEE IS ADDED ON THE 16TH AND CUT OFF IS ON THE 21ST. FAILURE TO RECEIVE YOUR BILL FROM THE POST OFFICE DOES NOT RELIEVE YOU OF YOUR PAYMENT OBLIGATION.

 

 

 

 

 

FIRE DONATION

 

 

THERE IS A VOLUNTARY $1.00 FIRE DONATION FEE INCLUDED ON THE WATER BILL UNLESS YOU CHOOSE TO DEDUCT FROM PAYMENT.

 

 

 

 

 

GARBAGE SERVICE

 

 

A GARBAGE FEE OF $22.50 A MONTH IS INCLUDED ON YOUR WATER BILL. ANY QUESTIONS OR COMPLAINTS PERTAINING TO GARBAGE CALL CITY HALL AT 675-1440

 

 

 

 

 

GARBAGE PICK UP IS TWICE A WEEK.

 

 

 

 

 

SCHEDULE: WEST SIDE OF HIGHWAY 43 TUESDAY/FRIDAY

 

 

 

 

 

EAST SIDE SOUTH OF ORANGE AVE TUESDAY/FRIDAY

 

 

 

 

 

EAST SIDE NORTH OF ORANGE AVE MONDAY/THUR

 

 

 

 

 

LEAF/LIMB- PICK UP SERVICE CURB SIDE - 675-1440 FOR SCHEDULE

 

 

 

 

 

OTHER SERVICE INFO.

 

 

MEDIACOM OFFICE IS LOCATED AT 5807 A HWY 43 NORTH

 

 

ALABAMA POWER IS LOCATED AT 1100 INDUSTRIAL PKWY, SARALAND

 

 

MOBILE GAS IS LOCATED AT 2828 DAUPHIN ST, MOBILE

 

 

 

 

 

 

 

 

BREAK LEAK ADJUSTMENT POLICY: A ONE TIME CREDIT WILL BE ALLOWED WITHIN A 12 MONTH PERIOD IF THE CUSTOMER CAN DEMONSTRATE THAT THE EXCESSIVE WATER DID NOT ENTER THE SEWER SYSTEM. WE CAN NOT ADJUST WATER USAGE; WE CAN ONLY ADJUST THE SEWER USAGE OF YOUR BILL. THE CUSTOMER MUST REQUEST ABATEMENT IN WRITING WITHIN 60 DAYS OF THE DATE OF THE EXCESSIVE BILL. YOU MUST PROVIDE A RECEIPT OF REPAIRS OR PARTS USED TO BE CONSIDERED FOR A LEAK ADJUSTMENT SEWER CREDIT.

 

 




 
 


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