Satsuma Water and Sewer Office Hours are from 7:30 a.m. until 4:30 p.m Monday to Thursday and 7:30 a.m. until 11:30 p.m. on Fridays.
Satsuma Water and Sewer offices will be closed on the following Holidays during 2017 and 2018:
Veteran's Day November 10, 2017
Thanksgiving November 23 & 24, 2017
Christmas December 25 & 26 2017
New Year Holiday January 1 & 2, 2018
Martin Luther King January 15, 2018
Good Friday March 30, 2018
Memorial Day May 28, 2018
Independence Day July 4, 2018
Labor Day September 3, 2018
Contact Us If you have any questions that aren't answered on this web site, please feel free to contact us anytime. Call us at (251) 675-1257, e-mail us at mailto:email@example.com or use the Contact link located on this website. You may also complete the survey form located on this website.
WATER BILLS ARE MAILED ON THE 1ST OF EACH MONTH AND ARE DUE UPON RECEIPT. A 10% LATE FEE IS ADDED ON THE 16TH AND CUT OFF IS ON THE 21ST. FAILURE TO RECEIVE YOUR BILL FROM THE POST OFFICE DOES NOT RELIEVE YOU OF YOUR PAYMENT OBLIGATION.
THERE IS A VOLUNTARY $1.00 FIRE DONATION FEE INCLUDED ON THE WATER BILL UNLESS YOU CHOOSE TO DEDUCT FROM PAYMENT.
A GARBAGE FEE OF $22.50 A MONTH IS INCLUDED ON YOUR WATER BILL. ANY QUESTIONS OR COMPLAINTS PERTAINING TO GARBAGE CALL CITY HALL AT 675-1440
GARBAGE PICK UP IS TWICE A WEEK.
SCHEDULE: WEST SIDE OF HIGHWAY 43 TUESDAY/FRIDAY
EAST SIDE SOUTH OF ORANGE AVE TUESDAY/FRIDAY
EAST SIDE NORTH OF ORANGE AVE MONDAY/THUR
LEAF/LIMB- PICK UP SERVICE CURB SIDE - 675-1440 FOR SCHEDULE
OTHER SERVICE INFO.
MEDIACOM OFFICE IS LOCATED AT 5807 A HWY 43 NORTH
ALABAMA POWER IS LOCATED AT 1100 INDUSTRIAL PKWY, SARALAND
SPIRE GAS IS LOCATED AT 2828 DAUPHIN ST, MOBILE
BREAK LEAK ADJUSTMENT POLICY: A ONE TIME CREDIT WILL BE ALLOWED WITHIN A 12 MONTH PERIOD IF THE CUSTOMER CAN DEMONSTRATE THAT THE EXCESSIVE WATER DID NOT ENTER THE SEWER SYSTEM. WE CAN NOT ADJUST WATER USAGE; WE CAN ONLY ADJUST THE SEWER USAGE OF YOUR BILL. THE CUSTOMER MUST REQUEST ABATEMENT IN WRITING WITHIN 60 DAYS OF THE DATE OF THE EXCESSIVE BILL. YOU MUST PROVIDE A RECEIPT OF REPAIRS OR PARTS USED TO BE CONSIDERED FOR A LEAK ADJUSTMENT SEWER CREDIT.